Prepay U.S. duties and keep your Canada Post shipments moving.
As of August 29, all postal shipments valued under $800 USD entering the U.S. must
have duties prepaid.
To support this change, Canada Post has partnered with Zonos to provide two compliant shipping solutions:
Zonos Prepay app
For individuals and small businesses who ship occasionally
The Zonos Prepay app allows you to calculate and pay U.S. duties before visiting the post office. It generates a Declaration ID required to ship.
Key features:
AI-powered duty calculation using item photos
Pay in local currency with local payment methods
Generate Declaration IDs and QR codes for the counter
Available in 18 languages
Free to use — no account or monthly fee
Verified Accounts
For merchants and businesses who ship regularly
Verified Accounts automate duty collection and remittance, making it easy to stay compliant with no manual work.
With a Verified Account:
Every shipment includes a Declaration ID
Shipping labels print without delays
Duties are calculated, invoiced, and paid directly to CBP
View real-time reports and shipment-level breakdowns
Use classification and landed cost tools in the Zonos Dashboard
No subscription fee — only pay duties and postal fees
To continue shipping to the U.S. with Canada Post, choose the solution that fits your business. Both options ensure your shipments meet U.S. requirements and clear without delays.
Contacting Canada Post Support
If you need help with your Canada Post account or shipments, please contact Canada Post Support directly:
1-800-267-1177
When you call, you’ll be prompted to select whether you’re a merchant with an account or a retail shipper. Once you make your selection, you’ll be connected to the appropriate support team for assistance.
Zonos and Canada Post
Prepay U.S. duties and keep your Canada Post shipments moving.
As of August 29, all postal shipments valued under $800 USD entering the U.S. must have duties prepaid.
To support this change, Canada Post has partnered with Zonos to provide two compliant shipping solutions:
Zonos Prepay app
For individuals and small businesses who ship occasionally
The Zonos Prepay app allows you to calculate and pay U.S. duties before visiting the post office. It generates a Declaration ID required to ship.
Key features:
Verified Accounts
For merchants and businesses who ship regularly
Verified Accounts automate duty collection and remittance, making it easy to stay compliant with no manual work.
With a Verified Account:
If you need help with your Canada Post account or shipments, please contact Canada Post Support directly: 1-800-267-1177 When you call, you’ll be prompted to select whether you’re a merchant with an account or a retail shipper. Once you make your selection, you’ll be connected to the appropriate support team for assistance.