Zonos invoices you directly to collect duties and postal clearance fees on the shipments you create with your Verified Account, including U.S.-bound postal shipments valued under $2,500 USD and shipments to supported EU destinations. For EU shipments that use Zonos' IOSS number, the invoice also includes the taxes (VAT), which Zonos remits to the EU under its IOSS number.
Zonos charges the card on file only after your parcels are inducted into the postal stream, then remits the duties to the destination's customs authority. Charging after induction means you're billed only for parcels that are actually shipped, not for labels that are created but never sent. Charges are batched and auto-billed daily.
This billing flow applies to every Verified Account shipment, whether you create labels through a supported platform, the Zonos Dashboard, or the Zonos API.
The postal clearance fee is listed in your Zonos Dashboard under Settings → Billing, in the Plan section.
Delinquent payments
If your card expires or is invalid, you'll receive an email with a secure link to pay your outstanding balance. When you pay, the new payment method is saved to your account and used for future auto-charges.
If outstanding invoices remain unpaid, your Verified Account will be deactivated and you won't be able to create Japan Post labels until your balance is settled.
View, download, and filter invoices
To view your invoice:
Go to Dashboard → Invoices.
Click the invoice.
To export a CSV of your invoice:
Go to Dashboard → Invoices.
Click the invoice.
Click Generate report in the top right of the page.
To export a PDF of your invoice:
Go to Dashboard → Invoices.
Click the invoice.
Click Invoice PDF in the top right of the page.
Find the invoice in your Downloads folder.
To view shipments that have not yet been invoiced:
Go to Dashboard → Invoices.
Click Generate pending shipments report in the top right to export a CSV of shipments that have not been invoiced.
To filter invoices, toggle between statuses (Paid, Open, Past due, and Void) and apply additional filters by total amount and date.
Breakdown of invoice summary report
The table below explains the fields found in your invoice summary report.
Field↕
Definition↕
Tracking Number
The Japan Post tracking number for the shipment.
Batch Date
The date the shipment data was received from the post.
Currency
The currency used for the transaction, based on ISO 4217 codes (for example, JPY).
Duty
The duty amount collected on the shipment.
Clearance Fee
The fee charged for customs clearance services.
Total
The total amount billed for this shipment, including duty and clearance fees.
Memo
Additional notes or internal references related to the invoice entry. (Optional)
Billing and payments
Billing and payments
Zonos invoices you directly to collect duties and postal clearance fees on the shipments you create with your Verified Account, including U.S.-bound postal shipments valued under $2,500 USD and shipments to supported EU destinations. For EU shipments that use Zonos' IOSS number, the invoice also includes the taxes (VAT), which Zonos remits to the EU under its IOSS number.
Zonos charges the card on file only after your parcels are inducted into the postal stream, then remits the duties to the destination's customs authority. Charging after induction means you're billed only for parcels that are actually shipped, not for labels that are created but never sent. Charges are batched and auto-billed daily.
This billing flow applies to every Verified Account shipment, whether you create labels through a supported platform, the Zonos Dashboard, or the Zonos API.
The postal clearance fee is listed in your Zonos Dashboard under Settings → Billing, in the Plan section.
Delinquent payments
If your card expires or is invalid, you'll receive an email with a secure link to pay your outstanding balance. When you pay, the new payment method is saved to your account and used for future auto-charges.
If outstanding invoices remain unpaid, your Verified Account will be deactivated and you won't be able to create Japan Post labels until your balance is settled.
View, download, and filter invoices
To view your invoice:
To export a CSV of your invoice:
To export a PDF of your invoice:
To view shipments that have not yet been invoiced:
To filter invoices, toggle between statuses (Paid, Open, Past due, and Void) and apply additional filters by total amount and date.
Breakdown of invoice summary report
The table below explains the fields found in your invoice summary report.
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